Welcome to our Advice Section. Here you can find advice and information on your work, your health and wellbeing, your rights and more. Choose a topic by clicking on the tabs below.
If you have an issue or problem which you would like to speak to a member of our team about, you can phone our helpline on 01273 234 777. Our helpline is open Monday-Friday, 10:00am-4:30pm, excluding Bank Holidays.
We have recently launched a free Advice for Advisors portal for voluntary sector organisations supporting Gypsy, Roma and Traveller communities. If you would like access to the portal, please message [email protected].
Choose a category
- Young People
- Your health and wellbeing
- Your home
- Your rights
- Your work
Accessing a GP During the COVID-19 Pandemic
Whether you’re having trouble getting registered, getting an appointment or updating your contact details, we’re here to help.
Accessing Maternity Advice and Support
If you are pregnant and are experiencing any issues accessing maternity care, find out where you can get advice and support.
Applying for a pitch on a Council site
If you are looking for somewhere to live, find out how you can apply for a pitch on a site.
Bad Nerves – Mental health
Find out who to speak to if your nerves are bad or if you need support with your mental health.
Welfare benefits are changing. It’s important to get the help you may be entitled to. Find out more here.
Bullying (Young People)
If you are being bullied, or know a friend who is being bullied, you can find help and advice.
Getting planning permission for a residential Gypsy/Traveller site is never easy, get tips and advice on buying land.
Community Land Trusts
Find out how the Community Land Trust model can be used as a form of Gypsy and Traveller site provision.
If you are having difficulties accessing the healthcare you are entitled to, we have gathered some information and advice which may help.
On average 1,400 fires per year occur in caravans - get advice on how to make your caravan safer.
Free Boiler Grants
Find information on whether you might be entitled to a free or heavily subsidised boiler from Renewable Solutions Team and how to make an application.
Health Help Card
If you are experiencing difficulties accessing GP Surgeries, we have produced a ‘health help card’ which you can present to the receptionist.
If you have a horse, you are responsible for making sure you have an up-to-date passport so that your horse can be identified. You could be fined up to £5000 if you don’t have one. Find out why it's important to have a horse passport and how you can obtain one here.
How to Answer a Gypsy and Traveller Accommodation Needs Assessment (GTANA)
Find out more about the GTANA process and why it is important.
How to Apply for Planning Permission
Find out about the latest changes in legislation affecting your ability to get planning permission for your home.
How to Claim Housing Benefit for Mobile Homes
Find out how to claim housing benefits for mobile homes; whether you are on a council site, rent a mobile home or own a mobile home.
How to Open a Bank Account
Find out how to open a bank account, with no need to provide a permanent address or utility bill.
How to Register to Vote
Find out how to register to vote for upcoming elections, whether you have a permanent address or not.
How to register with an NHS dentist
Find information on how to locate and register with NHS dentists in England, Scotland, Wales and Northern Ireland.
Click here to find information about whether you may be eligible for Legal Aid and who can can support with the application.
Mobile Home and Caravan Rental Firms
We have compiled a list of firms which rent mobile homes to residents on local authority Gypsy sites. If you are eligible for Housing Benefit, you will probably be eligible for Housing Benefit to cover the rental of a mobile home.
Report Racism and Discrimination
Find out what you can do if you have experienced racism or discrimination as a result of being a Gypsy or Traveller.
Find out how having a resident’s group can put you in a stronger position to negotiate with your landlord, improve your site and get services to visit your site.
If you are involved in the scrap metal business, you can find information on the paperwork you need to collect scrap metal and learn about recent legislation which may affect your day-to-day work.
Starting a business
Find out all of the important things you need to know if you want to start your own business.
Support for Carers
If you're caring for someone, you may be entitled to support. Find out who to talk to.
Transport of Animals
Anyone wishing to take animals on a journey, whatever the length, must follow certain rules.
What Support Can I Get if My Child has Special Education Needs?
If your child has Special Education Needs, they may need extra help in a range of areas. Find out how you may be able to get extra support.
What Support is Available for Young Carers?
Find out what support is available for young carers and where you can go for further advice.
What to do if a doctor surgery won’t register you without a fixed address or ID
If you have been refused treatment at a doctor surgery because you do not have identification or address, find out how you can challenge this decision.
What to Do If You Are Threatened With an Eviction
Find out more about your rights and what you should do if threatened with an eviction.
What to Do if You’re Dealing With a Loan Shark
When money is tight, many people will look for ways to get some extra cash. Loan Sharks are unregulated money lenders that prey on vulnerable people and take advantage of their situations.
Your Rights and Responsibilities on Private Gypsy and Traveller Sites
Read this resource to discover ways private sites can provide a safe and fair environment for both tenants and landlords.