Get Advice

Traveller FamilyWelcome to our Advice Section. Here you can find advice and information on your work, your health and wellbeing, your rights and more. Choose a topic by clicking on the tabs below.

If you have an issue or problem which you would like to speak to a member of our team about, you can phone our helpline on 01273 234 777. Our helpline is open Monday-Friday, 10:00am-4:30pm, excluding Bank Holidays.

We have recently launched a free Advice for Advisors portal for voluntary sector organisations supporting Gypsy, Roma and Traveller communities. If you would like access to the portal, please message [email protected].

Choose a category from below

View the relevant help topics:

Your Rights and Responsibilities on Private Gypsy and Traveller Sites

Read this resource to discover ways private sites can provide a safe and fair environment for both tenants and landlords. Read more

What to do if you are threatened with an eviction

Find out more about your rights and what you should do if threatened with an eviction. Read more

What to do if a doctor surgery won’t register you without a fixed address or ID

If you have been refused treatment at a doctor surgery because you do not have identification or address, find out how you can challenge this decision. Read more

What support is available for Young Carers?

Find out what support is available for young carers and where you can go for further advice. Read more

What support can I get if my child has Special Education Needs?

If your child has Special Education Needs, they may need extra help in a range of areas. Find out how you may be able to get extra support. Read more

Transport of Animals

Anyone wishing to take animals on a journey, whatever the length, must follow certain rules. Read more

Support with gambling

Find out who you can contact for support with a gambling problem. Read more

Support for Carers

If you’re caring for someone, you may be entitled to support. Find out who to talk to. Read more

Starting a business

Find out all of the important things you need to know if you want to start your own business. Read more

Scrap Metal

If you are involved in the scrap metal business, you can find information on the paperwork you need to collect scrap metal and learn about recent legislation which may affect your day-to-day work. Read more

Resources for Young People

Discover resources for young Gypsies and Travellers. Read more

Residents’ Groups

Find out how having a resident’s group can put you in a stronger position to negotiate with your landlord, improve your site and get services to visit your site. Read more

Report Racism and Discrimination

Find out what you can do if you have experienced racism or discrimination as a result of being a Gypsy or Traveller. Read more

Mobile Home and Caravan Rental Firms

We have compiled a list of firms which rent mobile homes to residents on local authority Gypsy sites. If you are eligible for Housing Benefit, you will probably be eligible for Housing Benefit to cover the rental of a mobile home. Read more

Legal Aid

Click here to find information about whether you may be eligible for Legal Aid and who can can support with the application. Read more

How to register with an NHS dentist

Find information on how to locate and register with NHS dentists in England, Scotland, Wales and Northern Ireland. Read more

How to register to vote

Find out how to register to vote for upcoming elections, whether you have a permanent address or not. Read more

How to open a bank account

Find out how to open a bank account, with no need to provide a permanent address or utility bill. Read more

How to claim housing benefit for mobile homes

Find out how to claim housing benefits for mobile homes; whether you are on a council site, rent a mobile home or own a mobile home. Read more

How to apply for Planning Permission

Find out about the latest changes in legislation affecting your ability to get planning permission for your home. Read more

How To Answer a Gypsy and Traveller Accommodation Needs Assessment (GTANA)

Find out more about the GTANA process and why it is important. Read more

Horse Passports

If you have a horse, you are responsible for making sure you have an up-to-date passport so that your horse can be identified. You could be fined up to £5000 if you don’t have one. Find out why it’s important to have a horse passport and how you can obtain one here. Read more

Health Help Card

If you are experiencing difficulties accessing GP Surgeries, we have produced a ‘health help card’ which you can present to the receptionist. Read more

Free Boiler Grants

Find information on whether you might be entitled to a free or heavily subsidised boiler from Renewable Solutions Team and how to make an application. Read more

Fire Safety

On average 1,400 fires per year occur in caravans – get advice on how to make your caravan safer. Read more

Finding healthcare

If you are having difficulties accessing the healthcare you are entitled to, we have gathered some information and advice which may help. Read more

Evictions from Authorised Sites

Get advice on evictions from authorised sites. Read more

Debt Advice

Find out who to contact for information and support regarding debts and arrears. Read more

Community Land Trusts

Find out how the Community Land Trust model can be used as a form of Gypsy and Traveller site provision. Read more

Buying Land

Getting planning permission for a residential Gypsy/Traveller site is never easy, get tips and advice on buying land. Read more

Bullying (Young People)

If you are being bullied, or know a friend who is being bullied, you can find help and advice. Read more


Welfare benefits are changing. It’s important to get the help you may be entitled to. Find out more here. Read more

Bad nerves – Mental health

Find out who to speak to if your nerves are bad or if you need support with your mental health. Read more

Applying for a pitch on a Council site

If you are looking for somewhere to live, find out how you can apply for a pitch on a site. Read more

Advice for Boat Dwellers

Access a list of support groups and contacts for boat dwellers. Read more

Accessing Maternity Advice and Support

If you are pregnant and are experiencing any issues accessing maternity care, find out where you can get advice and support. Read more