Get Advice
Welcome to our Advice Page where you can find information on a range a topics. Choose a topic by clicking on the tabs below.
You can also call our helpline on 01273 234 777. Our helpline is open:
- Monday to Friday
- From 10.00am to 4.30pm
- Closed on Bank Holidays
We deliver a high standard of support to Gypsy, Roma and Traveller communities. To read more about our Client Charter, click here.
Choose a category
- All
- Benefits
- Grants
- Health & Wellbeing
- Money
- Rights
- Work
- Young People
- Your home
Accessing a GP During the COVID-19 Pandemic
If you're trying to access healthcare during a pandemic, this page tells you your rights and how to see a doctor.
Applying For A Blue Badge
If you want to apply for a blue badge, this page explains if you are eligible and how to apply.
Applying For A Bus Pass
If you want to apply for a bus pass, this page explains what you can get them for and how to apply.
Applying For A Passport
If you need to apply for or renew your passport, this page explains what to do in the U.K. and Ireland.
Applying for a pitch on a Council site
If you want to apply for a pitch on a council site, this page explains how to fill out the application form and provides information on waiting lists.
Bad Nerves – Mental health
If you are struggling with bad nerves or mental health, this page explains where to find support and who to contact for help, like the Samaritans or local crisis teams.
Bank Accounts
If you need to open a bank account, this page explains what documents you need and how to do it even without a fixed address.
Benefits
If you need help with benefits, this page provides information on various types of support available, including Universal Credit, Pension Credit, and Personal Independence Payment (PIP).
Boat Dwellers
If you live on a boat, this page offers advice on finding support, understanding your rights, and dealing with legal issues.
Bullying (Young People)
If you or your child are being bullied, this page explains what bullying is and offers advice on how to get help and stay safe.
Buying Land and Applying for Planning Permission
If you want to buy land, this page explains how to choose a good site and apply for planning permission.
Debt Advice
If you have debt problems, this page provides information on how to get free and confidential advice and support.
Energy Saving Tips
If you are wanting to lower your bills by saving energy, this page has tips for all types of home.
Evictions
If you are facing eviction, this page explains what to do and how to get help to stay safe and understand your rights.
Finding Healthcare
If you need to see a doctor or dentist, this page helps you find and register with a GP, get advice on walk-in centres, and understand what to do in an emergency.
Fire Safety
If you need tips on fire safety, this page gives advice on staying safe in your home or caravan and what to do in case of a fire.
Free Boiler Grants
If you need help getting a new boiler, this page explains how to apply for a free boiler grant.
Getting on the Housing Register
If you are looking to get on the housing register in your area, this page explains what it is and how to register.
Gypsy and Traveller Accommodation Needs Assessments (GTANA)
If you need to complete a Gypsy and Traveller Accommodation Needs Assessment, this page explains why it's important and how to do it..
Health Help Card
If you are experiencing difficulties accessing GP Surgeries, this page has a ‘health help card’ which you can present to the receptionist.
Home Education
If you want to teach your child at home, this page explains how to start home education and what support you can get.
Homelessness Advice
If you are homeless or at risk of homelessness, this page explains your rights and what you can do.
Horse Passports
If you have a horse, this page explains why you need a horse passport and how to get one.
Housing Benefit for Mobile Homes
If you live in a mobile home, this page explains how to apply for housing benefits to help with your site or pitch fees.
Legal Aid
If you need help with legal costs, this page explains how to apply for legal aid to cover advice and representation in court.
Loan Sharks
If you are dealing with a loan shark, this page explains how to get help and stay safe from illegal money lenders.
Maternity Care and Support
If you are pregnant, this page helps you understand your rights to NHS maternity care and what support or services are available.
Mobile Home and Caravan Rental Firms
If you need to rent a mobile home or caravan, this page lists companies that offer rentals and explains what you need to know.
NHS Dentists
If you need help getting dental care, this page explains how to find an NHS dentist and what treatment costs are covered.
Report Racism and Discrimination
If you face racism or discrimination, this page explains how to report it and get help.
Residents’ Groups
If you want to make a residents' group, this page explains how these groups can help improve your living conditions and give you a voice with landlords.
Scrap Metal
If you work with scrap metal, this page explains what licenses you need and how to follow the law to avoid fines.
Special Education Needs (SEN) support
If you need help with special education needs, this page explains the support available for children with learning difficulties and how to access it.
Starting a business
Find out all of the important things you need to know if you want to start your own business.
Support for Carers
If you are a carer, this page explains how to get support, including financial help and services to make caring easier.
Support for Young Carers
If you are a young carer, this page explains how to get support for helping your family while balancing school and other activities.
Support with Gambling
If you need help with gambling, this page explains how to get support to manage and reduce gambling problems.
The T Code
If you need to take your child out of school to travel for economic purpose, this page explains the T-Code and how to use it.
Transport of Animals
If you need to transport animals, this page explains the rules to ensure their safety and well-being during the journey.
University Grants for Gypsy, Roma and Traveller Students
If you are applying to a university, this page will help you find universities that offer grants or bursaries for Gypsies, Roma and Travellers.
Voting
If you want to vote, this page explains how to register, even if you do not have a permanent address.
What to Do if a Doctors’ Surgery Won’t Register You
If a doctor’s surgery won’t register you because you lack a fixed address or ID, this page explains how to challenge their decision and register successfully.
Your Rights and Responsibilities on Private Gypsy and Traveller Sites
If you live on a private Gypsy or Traveller site, this page explains your rights and responsibilities to help you understand what is expected from you and what you are entitled to.
