Get Advice

Welcome to our Advice Section. Here you can find advice and information on your work, your health and wellbeing, your rights and more. Choose a topic by clicking on the tabs below.

If you have an issue or problem which you would like to speak to a member of our team about, you can phone our helpline on 01273 234 777. Our helpline is open Monday-Friday, 10:00am-4:30pm, excluding Bank Holidays.

Choose a category

  • All
  • Health & Wellbeing
  • Home
  • Money
  • Other
  • Rights
  • Work
  • Young People

Accessing Maternity Advice and Support

If you are pregnant and are experiencing any issues accessing maternity care, find out where you can get advice and support.

Advice for Boat Dwellers

Access a list of support groups and contacts for boat dwellers.

Applying for a pitch on a Council site

If you are looking for somewhere to live, find out how you can apply for a pitch on a site.

Bad Nerves – Mental health

Find out who to speak to if your nerves are bad or if you need support with your mental health.


Welfare benefits are changing. It’s important to get the help you may be entitled to. Find out more here.

Bullying (Young People)

If you are being bullied, or know a friend who is being bullied, you can find help and advice.

Buying Land and Applying for Planning Permission

Getting planning permission for a residential Gypsy/Traveller site is never easy, get tips and advice on buying land.

Debt Advice

Find out who to contact for information and support regarding debts and arrears.

Finding Healthcare

If you are having difficulties accessing the healthcare you are entitled to, we have gathered some information and advice which may help.

Fire Safety

On average 1,400 fires per year occur in caravans - get advice on how to make your caravan safer.

Free Boiler Grants

Find information on whether you might be entitled to a free or heavily subsidised boiler from Renewable Solutions Team and how to make an application.

Health Help Card

If you are experiencing difficulties accessing GP Surgeries, we have produced a ‘health help card’ which you can present to the receptionist.

Home Education

Home education, or ‘home schooling’ means that a child is taught at home by their parent/guardian instead of a teacher at school. If you decide to educate your child from home, then you have the option […]

Horse Passports

If you have a horse, you are responsible for making sure you have an up-to-date passport so that your horse can be identified. You could be fined up to £5000 if you don’t have one. Find out why it's important to have a horse passport and how you can obtain one here.

How to Answer a Gypsy and Traveller Accommodation Needs Assessment (GTANA)

Find out more about the GTANA process and why it is important.

How to Apply for Planning Permission

Find out about the latest changes in legislation affecting your ability to get planning permission for your home.

How to Claim Housing Benefit for Mobile Homes

Find out how to claim housing benefits for mobile homes; whether you are on a council site, rent a mobile home or own a mobile home.

How to Open a Bank Account

Find out how to open a bank account, with no need to provide a permanent address or utility bill.

How to Register to Vote

Find out how to register to vote for upcoming elections, whether you have a permanent address or not.

How to register with an NHS dentist

Find information on how to locate and register with NHS dentists in England, Scotland, Wales and Northern Ireland.

Legal Aid

Click here to find information about whether you may be eligible for Legal Aid and who can can support with the application.

Mobile Home and Caravan Rental Firms

We have compiled a list of firms which rent mobile homes to residents on local authority Gypsy sites. If you are eligible for Housing Benefit, you will probably be eligible for Housing Benefit to cover the rental of a mobile home.

Report Racism and Discrimination

Find out what you can do if you have experienced racism or discrimination as a result of being a Gypsy or Traveller.

Residents’ Groups

Find out how having a resident’s group can put you in a stronger position to negotiate with your landlord, improve your site and get services to visit your site.

Scrap Metal

If you are involved in the scrap metal business, you can find information on the paperwork you need to collect scrap metal and learn about recent legislation which may affect your day-to-day work.

Starting a business

Find out all of the important things you need to know if you want to start your own business.

Support for Carers

If you're caring for someone, you may be entitled to support. Find out who to talk to.

Support with Gambling

Find out who you can contact for support with a gambling problem.

The T Code

The T code enables Traveller families to take their children out of school when travelling.   There are three conditions to using the T code:   Your  child is a member of a Traveller community, including […]

Transport of Animals

Anyone wishing to take animals on a journey, whatever the length, must follow certain rules.

Universities that provide grants for Gypsy, Roma and Traveller Students

Find out about Universities that provide grants, bursaries and advice for Gypsy, Roma and Traveller Students.

What Support Can I Get if My Child has Special Education Needs?

If your child has Special Education Needs, they may need extra help in a range of areas. Find out how you may be able to get extra support.

What Support is Available for Young Carers?

Find out what support is available for young carers and where you can go for further advice.

What to do if a doctor surgery won’t register you without a fixed address or ID

If you have been refused treatment at a doctor surgery because you do not have identification or address, find out how you can challenge this decision.

What to Do If You Are Threatened With an Eviction

Find out more about your rights and what you should do if threatened with an eviction.

What to Do if You’re Dealing With a Loan Shark

When money is tight, many people will look for ways to get some extra cash. Loan Sharks are unregulated money lenders that prey on vulnerable people and take advantage of their situations.

Your Rights and Responsibilities on Private Gypsy and Traveller Sites

Read this resource to discover ways private sites can provide a safe and fair environment for both tenants and landlords.

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