Get Advice

Traveller FamilyWelcome to our Advice Section. Here you can find advice and information on your work, your health and wellbeing, your rights and more. Choose a topic by clicking on the tabs below.

If you have an issue or problem which you would like to speak to a member of our team about, you can phone our helpline on 01273 234 777. Our helpline is open Monday-Friday, 10:00am-4:30pm, excluding Bank Holidays.

Choose a category from below

View the relevant help topics:

Your Rights and Responsibilities on Private Gypsy and Traveller Sites

Read this resource to discover ways private sites can provide a safe and fair environment for both tenants and landlords.

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What to do if you are threatened with an eviction

Find out more about your rights and what you should do if threatened with an eviction.

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Transport of Animals

Anyone wishing to take animals on a journey, whatever the length, must follow certain rules.

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Starting a business

Find out all of the important things you need to know if you want to start your own business.

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Scrap Metal

If you are involved in the scrap metal business, you can find information on the paperwork you need to collect scrap metal and learn about recent legislation which may affect your day-to-day work.

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Resources for Young People

Discover resources for young Gypsies and Travellers.

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Residents’ Groups

Find out how having a resident’s group can put you in a stronger position to negotiate with your landlord, improve your site and get services to visit your site.

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Report Racism and Discrimination

Find out what you can do if you have experienced racism or discrimination as a result of being a Gypsy or Traveller.

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Mobile Home and Caravan Rental Firms

We have compiled a list of firms which rent mobile homes to residents on local authority Gypsy sites. If you are eligible for Housing Benefit, you will probably be eligible for Housing Benefit to cover the rental of a mobile home.

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How to register with an NHS dentist

Find information on how to locate and register with NHS dentists in England, Scotland, Wales and Northern Ireland.

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How to register to vote

Find out how to register to vote for upcoming elections, whether you have a permanent address or not.

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How to open a bank account

Find out how to open a bank account, with no need to provide a permanent address or utility bill.

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How to claim housing benefit for mobile homes

Find out how to claim housing benefits for mobile homes; whether you are on a council site, rent a mobile home or own a mobile home.

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How to apply for Planning Permission

Find out about the latest changes in legislation affecting your ability to get planning permission for your home.

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Horse Passports

If you have a horse, you are responsible for making sure you have an up-to-date passport so that your horse can be identified. You could be fined up to £5000 if you don’t have one. Find out why it’s important to have a horse passport and how you can obtain one here.

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Health Help Card

If you are experiencing difficulties accessing GP Surgeries, we have produced a ‘health help card’ which you can present to the receptionist.

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Fire Safety

On average 1,400 fires per year occur in caravans – get advice on how to make your caravan safer.

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Finding healthcare

If you are having difficulties accessing the healthcare you are entitled to, we have gathered some information and advice which may help.

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Evictions from Authorised Sites

Get advice on evictions from authorised sites.

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Community Land Trusts

Find out how the Community Land Trust model can be used as a form of Gypsy and Traveller site provision.

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Buying Land

Getting planning permission for a residential Gypsy/Traveller site is never easy, get tips and advice on buying land.

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Bullying (Young People)

If you are being bullied, or know a friend who is being bullied, you can find help and advice.

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Benefits

Welfare benefits are changing. It’s important to get the help you may be entitled to. Find out more here.

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Applying for a pitch on a Council site

If you are looking for somewhere to live, find out how you can apply for a pitch on a site.

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Advice for Boat Dwellers

Access a list of support groups and contacts for boat dwellers.

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