Inclusive Services Training
Many services struggle to effectively engage Gypsy and Traveller communities, resulting in low uptake, mistrust, and poorer outcomes. Friends, Families and Travellers' Inclusive Services Training equips your staff with the practical skills to change this.
Trusted by over 800 organisations- including Liberty, Great Ormond Street Hospital and Give Racism the Red Card- local authorities and thousands of individuals across the UK.
We offer standardised and bespoke training that helps services increase engagement and improve outcomes for Gypsy and Traveller communities, with CPD-accredited two and three-hour sessions
“It was honestly one of the best and most thought-provoking sessions that I have been on for a long time.”
“The training, and particularly the way information and statistics were weaved together with first-hand experience really blew me away. Easily one of the best training sessions I've attended.”
“One of the most insightful, interesting, thoughtful sessions I’ve ever taken part in. The format was superb and so was the content. I learnt so much and have come away with a head full of questions and ideas.”
"This gave an invaluable overview of the needs of Gypsy, Roma and Traveller students including the importance of the specific wider context in which they are learning with us."
"Excellent and thorough range of information. I really enjoyed hearing the history, to modern challenges, and culture as it's a topic I was not well-versed on."
"Thank you ever so much for your session the other day. I am currently looking for volunteering opportunities in my area for Traveller organisations! You've inspired us all to do better."
Why this training matters
Most services are not designed with Gypsy, Roma and Traveller communities in mind. As a result, services often see low engagement, mistrust, and poorer outcomes, despite significant effort and resource.
This training addresses that gap directly. Delivered by Gypsy and Traveller people with lived experience, it provides practical, real-world insight into what works, what doesn’t, and why.
Participants leave with clear, actionable approaches to improve engagement, reduce barriers, and deliver more effective, inclusive services.
By taking part in our Inclusive Services training, you will:
- Improve your trust with Gypsy and Traveller communities through greater knowledge of cultures, traditions and histories of the communities;
- Avoid one-size-fits-all approaches with better understanding of diversity within Gypsy and Traveller communities;
- Reduce service disengagement by learning about barriers to education, health, employment, accommodation, safeguarding and other public services;
- Deliver legally and ethically compliant services by identifying any discriminatory practice and embedding inclusive approaches in day-to-day service delivery;
- Avoid reputational and equality risks by effectively engaging Gypsy and Traveller people in your work, including Best Practice examples and principles;
- Gain CPD points and hours towards your professional development in our two or three-hour training sessions.
For individuals
Our award winning online self-guided course for individuals.
A flexible, self-guided course designed to help professionals better understand, engage and work effectively with Gypsy and Traveller communities.
This course goes beyond awareness. It provides practical insight into the barriers these communities face and clear, actionable strategies to improve engagement, reduce service disengagement, and deliver more inclusive, effective services.
You can complete the training at your own pace, with all materials provided, making it easy to fit around existing workloads.
You will learn how to:
- Understand the history, cultures and diversity within Gypsy and Traveller communities
- Recognise the structural barriers and inequalities affecting access to services
- Identify where services unintentionally exclude or disengage communities
- Apply practical strategies to improve access across accommodation, healthcare, policing, education and employment
- Deliver more inclusive, responsive and effective services in your role
Used by organisations across the UK, this course is a scalable and cost-effective way to build knowledge and confidence across teams, supporting better outcomes and more equitable service delivery.
For organisations
Friends, Families and Travellers' Inclusive Services training is offered online and in-person and can be adjusted to suit your needs. You can gain CPD points and hours if you book onto a two or three-hour training session. Or if you are looking for a self-paced and scalable option, our LMS based training is a perfect fit.
Live Learning
Interactive online sessions designed to move beyond just awareness, giving staff the space to test understanding, challenge assumptions, and translate learning into practical action.
Course content
| Gypsy & Traveller histories and culture | |||
| Census statistics and information | |||
| Barriers to services | |||
| Practical solutions to improve inclusivity | |||
| Accommodation | |||
| Discrimination | |||
| Education | |||
| Healthcare | |||
| Mental health |
Delivery
| Lived-experience staff | |||
| Interactive polls | |||
| Group questions | |||
| Break-out rooms | |||
| Case studies | |||
| Q&A | 10 mins | 10-20 mins | 20-30 mins |
What you get
| Presentation slides | |||
| Additional reading material | |||
| Resources | |||
| CPD certification |
Pricing
| Standard | £499 | £799 | £1099 |
| VCSE | £449 | £719 | £989 |
If you require in-person training or a bespoke training package, get in touch with us for a quote.
Learning Management System (LMS)
FFT's LMS package can be bought by your organisation and shared with colleagues. This is suitable for organisations that already have LMS software.
Online training that actually changes how staff work!
This isn’t passive awareness training. It’s a structured, interactive course designed to shift how professionals engage with Gypsy and Traveller communities in real situations.
In just over an hour, learners move from basic awareness to practical application; understanding barriers, recognising where services fail, and applying strategies that improve access and trust.
The training is grounded in real-world insight, not theory.
- 4 focused modules covering culture, challenges, and service delivery
- Practical strategies you can apply immediately
- Interactive format that holds attention (not just slides)
- Instant access, unlimited replays, digital certificate
Best suited for: organisations needing scalable, consistent training without pulling staff out of service delivery.
If you are interested in our LMS package please get in contact on the form below.
GTRHM Special Event
This Gypsy, Roma and Traveller History Month (GRTHM), we are offering a 3-hour CPD-accredited training session for individuals and organisations seeking to deepen their understanding of these communities.
- Examine the barriers Gypsies, Roma and Travellers face when accessing services.
- Explore the social context behind these challenges.
- Share practical strategies to help make services more inclusive and accessible.
- Interactive with group discussions, polls, and a live Q&A.
- Delivered by staff with lived experiences.
- Ideal for individuals who prefer to learn in a group setting.
Speak to the training team
To contact us or find out more use the form below or call us on 07925 432782.
