Inclusive Services Training
Many services struggle to effectively engage Gypsy and Traveller communities, resulting in low uptake, mistrust, and poorer outcomes. Friends, Families and Travellers' Inclusive Services Training equips your staff with the practical skills to change this.
Trusted by over 800 organisations- including Liberty, Great Ormond Street Hospital and Give Racism the Red Card- local authorities and thousands of individuals across the UK.
We offer standardised and bespoke training that helps services increase engagement and improve outcomes for Gypsy and Traveller communities, with CPD-accredited two and three-hour sessions
Why this training matters
Most services are not designed with Gypsy, Roma and Traveller communities in mind. As a result, services often see low engagement, mistrust, and poorer outcomes, despite significant effort and resource.
This training addresses that gap directly. Delivered by Gypsy and Traveller people with lived experience, it provides practical, real-world insight into what works, what doesn’t, and why.
Participants leave with clear, actionable approaches to improve engagement, reduce barriers, and deliver more effective, inclusive services.
By taking part in our Inclusive Services training, you will:
- Improve your trust with Gypsy and Traveller communities through greater knowledge of cultures, traditions and histories of the communities;
- Avoid one-size-fits-all approaches with better understanding of diversity within Gypsy and Traveller communities;
- Reduce service disengagement by learning about barriers to education, health, employment, accommodation, safeguarding and other public services;
- Deliver legally and ethically compliant services by identifying any discriminatory practice and embedding inclusive approaches in day-to-day service delivery;
- Avoid reputational and equality risks by effectively engaging Gypsy and Traveller people in your work, including Best Practice examples and principles;
- Gain CPD points and hours towards your professional development in our two or three-hour training sessions.
For Individuals
Our award winning online self-guided course for individuals.
A flexible, self-guided course designed to help professionals better understand, engage and work effectively with Gypsy and Traveller communities.
This course goes beyond awareness. It provides practical insight into the barriers these communities face and clear, actionable strategies to improve engagement, reduce service disengagement, and deliver more inclusive, effective services.
You can complete the training at your own pace, with all materials provided, making it easy to fit around existing workloads.
You will learn how to:
- Understand the history, cultures and diversity within Gypsy and Traveller communities
- Recognise the structural barriers and inequalities affecting access to services
- Identify where services unintentionally exclude or disengage communities
- Apply practical strategies to improve access across accommodation, healthcare, policing, education and employment
- Deliver more inclusive, responsive and effective services in your role
Used by organisations across the UK, this course is a scalable and cost-effective way to build knowledge and confidence across teams, supporting better outcomes and more equitable service delivery.
For organisations
Friends, Families and Travellers' Inclusive Services training is offered online and in-person and can be adjusted to suit your needs. You can gain CPD points and hours if you book onto a two or three-hour training session. Or if you are looking for a self-paced and scalable option, our LMS based training is a perfect fit.
Live Learning
Course content
| Gypsy & Traveller histories and culture | |||
| Census statistics and information | |||
| Barriers to services | |||
| Practical solutions to improve inclusivity | |||
| Accommodation | |||
| Discrimination | |||
| Education | |||
| Healthcare | |||
| Mental health |
Delivery
| Lived-experience staff | |||
| Interactive polls | |||
| Group questions | |||
| Break-out rooms | |||
| Case studies | |||
| Q&A | 10 mins | 10-20 mins | 20-30 mins |
What you get
| Presentation slides | |||
| Additional reading material | |||
| Resources | |||
| CPD certification |
Pricing
| Standard | £499 | £799 | £1099 |
| VCSE | £449 | £719 | £989 |
LMS
FFT's Learning Management System (LMS) package can be bought by your organisation and shared with colleagues. This is suitable for organisations that already have LMS software.
If you are interested in finding out how we can help your organisation provide a more inclusive service, please contact us on the form below.
GRTHM Special Event
This Gypsy, Roma and Traveller History Month (GRTHM), we are offering a 3-hour CPD-accredited training session for individuals and organisations seeking to deepen their understanding of these communities.
- Examine the barriers Gypsies, Roma and Travellers face when accessing services.
- Explore the social context behind these challenges.
- Share practical strategies to help make services more inclusive and accessible.
- Interactive with group discussions, polls, and a live Q&A.
- Delivered by staff with lived experiences.
- Ideal for individuals who prefer to learn in a group setting.
Contact the training team
To contact us or find out more use the form below or call us on 07925 432782.
