What to Do in a Neighbour Dispute

Stay calm

• Take a deep breath.
• It’s normal to feel upset, but try to stay calm.
• Don’t shout or act aggressively.

Talk to your neighbour

• Try to speak to your neighbor face-to-face.
• Be polite, and let them know what the problem is.
• Use “I” statements like: “I feel frustrated when…”
• Listen to their side too.

Write it down

• If talking doesn’t work, write down the problem.
• Write what happened, when, and how it made you feel.
• Keep these notes safe.
  • They might help later.

What is a mediator?

• A mediator is a person who helps people solve problems.
• They should be fair and neutral and not take sides.
• A mediator listens to both sides of the story.
• They help people talk to each other calmly.
• A mediator can help find a solution that works for everyone.

What a mediator does

• Helps you talk about the problem.
• Keeps things calm so there is no arguing.
• Finds what’s important to each person.
• Looks for solutions that make both people happy.

How to get a mediator

Contact your local council

• Many councils offer free or low-cost mediation services.

Community mediation centres

• Some areas have centres dedicated to community mediation.
• Check with local organizations or online.

Housing association support

• If you live in a housing association, they may provide or suggest mediation services.

Private mediation services

• You can search online for “neighbor dispute mediation near me".
• Or visit websites like the New Civil Mediation online directory:
  • To find private services in your area. 

If you feel at risk

• Report it to the police.
  • Ring 999 if it is an emergency or 101 for non-emergencies.
• You can contact the police for help if the problem is very serious, like:
  • Threats or violence
  • Damaging property
• For less serious issues, your council may have a team to handle complaints.
• If you feel threatened or harassed by a neighbour, you may be able to get a restraining order.
  • This can be done through the police or a court.
• Please also see our advice page Report Racism and Discrimination.

Taking legal action

• Legal action is generally taken if there is harassment, threats or damage to property.
• Gather a record of the issues, like:
  • Dates, times, and descriptions of incidents. 
  • This can include noise, property damage, or other problems.
  • Photos, videos, or written notes can support your case.
• You may be able to file a claim in civil court:
  • If the dispute involves property damage or personal injury.